ANN ARBOR, Mich., December 3, 2009 – Concordia Publishing House (CPH), the organization the operates the Concordia University Bookstore on Ann Arbor's campus, received the 2009 Missouri Quality Award, which recognizes excellence in performance, leadership, customer service, and satisfaction.
CPH issued the following press release:
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| Dr. Kintz and V.P. Jonathan Schultz |
In religious circles, the work of the Excellence in Missouri Foundation, which works to promote quality principles in business, education, government and health care may not seem immediately relevant, but the Foundation’s recent acknowledgement of a Christian non-profit publishing company solidifies the genuine relationship between business excellence and the “first-fruits service” of faith-based organizations.
Concordia Publishing House (CPH), the St. Louis-based publisher for The Lutheran Church—Missouri Synod learned this October 22 that it is a recipient of the 2009 Missouri Quality Award. Recognized as one of the strongest state-level quality award programs in the country, the award honors excellence in areas such as organizational performance, leadership, customer service and satisfaction.
“I am proud of you,” said President and CEO, Dr. Bruce G. Kintz to a packed house at an employee town hall meeting called within minutes of his receiving news of the recognition. “What we do at CPH matters. Our mission matters. Quality performance isn’t really about the award; it is what we are called to give in service to the Gospel of Christ Jesus. This award testifies to that spirit at CPH.”
It was under Kintz’s leadership that CPH began its “quality journey” in 1999, launching the significant process of aligning its business practices at every level with the rigorous criteria for performance excellence established by the Foundation. In fall of 2008, CPH received its first site visit, but did not land the final prize. Awarded a second site visit in 2009, the recent achievement, according to Kintz, is “a testament to the many years of dedicated work at all levels of the organization.
“It’s important to clarify what this award means in our particular religious setting,” Kintz explains. “Achieving this recognition requires a company to operate with the very best processes and practices, and what that means for our customers is that CPH is serious about its mission to serve them. We give our first fruits and strive to be excellent stewards of the resources that they entrust to us as we develop and produce premier resources to strengthen the work of the Lutheran Christian church.”
Concordia Publishing House is a not-for-profit publishing company that offers more than 8,000 products for use in Christian congregations, schools, and homes. It is one of the longest-established businesses in the city of St. Louis. The company has resided in the South St. Louis area at the corner of Miami and Jefferson for 140 years, providing a center of stable employment, business commitment, and community involvement.
The company was named a 2009 Best Christian Workplace, and also this year received certification as a Center of Excellence by Benchmark Portal and the Purdue University Center for Customer-Driven Quality. The CPH mission is to provide products and services that are faithful to the Holy Bible and the Lutheran teachings of the Christian faith.
The Excellence in Missouri Foundation, a not-for-profit educational organization, administers the Missouri Quality Award program. The award will be presented Nov. 19 during the Missouri Quality Award Banquet at Tan-Tar-A resort at Lake of the Ozarks, Mo. Other winners of the 2009 Missouri Quality Award include the Park Hill School District in Kansas City, MO, and St. Mary's Health Center in Jefferson City.
Links:
Concordia Publishing House: http://www.cph.org
CPH Media Room: http://cph.mediaroom.com/
Excellence in Missouri Foundation: http://www.mqa.org
The Lutheran Church—Missouri Synod: http://www.lcms.org
Concordia Publishing House is a not-for-profit publishing company and the publisher of The Lutheran Church—Missouri Synod. The company offers more than 8,000 products for use in Christian congregations, schools, and homes. Visit CPH on the Web at http://www.cph.org.
Media Resources:
Listen to a podcast featuring CPH President and CEO, Dr. Bruce G. Kintz http://bit.ly/2z6mHV
View videos about CPH products and services: http://www.youtube.com/ConcordiaPublishing
View images from the MQA Announcement: http://www.flickr.com/photos/concordiapublishing/sets/72157622647562100/
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About Concordia:
Concordia University Ann Arbor is a private, Christian liberal arts institution of the Lutheran Church—Missouri Synod. Concordia offers undergraduate and graduate degree programs in an environment focused on the individual student. Concordia is accredited by the North Central Association of Colleges and Schools (NCA) and by the National Council for Accreditation of Teacher Education (NCATE). Concordia’s Family Life Program is approved by the National Council on Family Relations (NCFR). The athletics program has helped Concordia receive the recognition of a National Association of Intercollegiate Athletics (NAIA) Champions of Character institution. Concordia is located at 4090 Geddes Road in Ann Arbor, MI. For more information, visit: www.cuaa.edu |
